The plumber has just left after fixing that leaky basement pipe. Ping—a phone alert asks you to rate their service. Hmm—if it wasn't an outright terrible job, do you give them three, four or five ...

Performance ratings are everywhere. Whether in the form of teaching evaluations for professors or star systems for ride-share drivers, ratings have become a central feature of how employers measure — ...

General Motors is changing its performance rating system for white-collar workers by expanding the performance rating scale, setting better-defined targets and pushing managers to identify a targeted ...