"Utility call centers are under constant pressure to handle heavy call volume and provide the fast, accurate service and experiences customers expect, but they have lacked the real-time tools required ...
Oracle has been named a Leader in the IDC MarketScape: Worldwide AI-Enabled Utility Customer Experience Management Solutions 2026 Vendor Assessment. 1 Read the excerpt here. The recognition comes as ...
AUSTIN, Texas, Dec. 11, 2025 /PRNewswire/ -- In recognition of its ability to help utilities power their operations with clean meter data, Oracle has been named a Leader in the IDC MarketScape: ...
Oracle announced the availability of Oracle Energy and Water Data Intelligence, a data unification, analytics, and AI solution designed for utilities. The solution extends the value of Oracle’s ...
In an era where energy consumption and customer satisfaction are under increasing scrutiny, Oracle has unveiled fresh innovations within its AI-powered Opower platform, aimed at revolutionizing how ...
New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility ...
JACKSONVILLE, Fla.--(BUSINESS WIRE)--Global financial technology leader FIS ® (NYSE: FIS) is today announcing a collaboration with Oracle to bring enhanced billing and payment capabilities to Oracle’s ...
Oracle has added artificial intelligence-powered call summarization and tagging capabilities in the Oracle Utilities Customer Platform, available at no additional cost to utilities using Oracle ...
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