"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Dynamics customers can now get their hands on the suite’s latest update, which includes the ability to add the Cortana voice-command technology to the company’s CRM software. Users will be able to ...

With AI-powered recommendations in Next Best Action, we’re enabling CRM users to move beyond guesswork and take the ...

SIS, LLC, a Microsoft business solutions provider of ERP and CRM software for project and service-driven industries, today announced that Beasley Group has chosen Microsoft Dynamics 365 integrated ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

In today’s competitive business environment, customer relationship management (CRM) systems play a critical role in helping organizations manage interactions, streamline processes, and improve ...

Choosing a Microsoft Dynamics 365 partner can feel like hunting for a needle in a haystack. Thousands of firms wave the ...