Chatbots vs. Virtual Assistants — Which is Better? A Complete Guide For Your Business Needs

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The ...

Woolworths to remake its 'Everyday' chatbot into an agentic loyalty assistant

Underpinning Olive’s upgraded capabilities is Google Cloud’s Gemini Enterprise for Customer Experience (GECX), which enabled ...
CNET on MSN

Anthropic's new Claude tag acts as a virtual coworker in Slack

Anthropic's New Claude Tag Acts as a Virtual Coworker in Slack ...
The Verge

Yelp is making its AI chatbot way more useful

The platform says it wants people to use the AI chatbot to ‘search less and do more.’ The platform says it wants people to use the AI chatbot to ‘search less and do more.’ is a London-based reporter ...

NPCI launch AI-based chatbot

The artificial intelligence (AI) virtual assistant is available round the clock helping users with access to accurate ...
TechCrunch

Canva’s AI assistant can now call various tools to make designs for you

The core promise of new AI platforms is that you can describe your task to the AI assistant, let it plan the task and use the relevant tools for you, and keep your preferences in mind for future tasks ...
Fast Company

There’s no rogue McDonald’s AI bot, but ‘prompt injection’ is still a risk for companies

There appears to be a recent epidemic of users hijacking companies’ AI-powered customer service bots to turn them into generic AI assistants. The goal is to get the branded bots to do their bidding, ...